Evaluation and troubleshooting in awareness management

Using the right view for the right question

Take advantage of that Dashboard for a quick, daily check of your communication.

Go into Inventory, to ensure the success of a specific campaign to measure (opening the response summary to evaluate yes/no rates).

Take advantage of that Journal for Audits and individual inspections, for example, to prove when a specific user confirmed an important policy on which device.

Standardized troubleshooting

If users report that they are not receiving pop-ups, always check these three core prerequisites before starting more in-depth error analysis:

– Is the Awareness Management module even activated for this person?

Are the correct users/groups entered in the recipient field of the message?

– Is the Appterix agent running flawlessly on the target device?