Limited Agent-Server Connection

If the connection between the Appterix agent and the Appterix server is not possible, there may be various reasons for this, which can, however, be quickly resolved.

Incorrect installation

If a connection between the client component and the server is not possible immediately after installation, this may be because the required MSI parameters were not used during installation or were incorrect. Under https://appterix.eu/help/installation-des-appterix-agent/ you will find the information about what you need to consider during the installation.

Blocked ports

Firewalls on the server, client, or within the network often restrict or block communication between the agent and the server. Therefore, you should first check whether the server URL is reachable from the client using the required ports (default port: 443). If the URL is reachable but client-server communication is still disrupted, please verify the firewall settings on the network, server, and client.