Create new support request
Open a support request via form
We want to help you as quickly and as best as possible with any questions or uncertainties. In order to get a complete picture of the situation, we ask you for a few, but necessary, pieces of information.
Through written support, we receive your request around the clock, reduce waiting times, coordinate the further process immediately and have a solution to your issues more quickly.
Use the support form or send us an email with the relevant information such as product, component, time, description, log files and screenshots to support@appterix.eu
log files in SaaS
(Cloud customers):
To get the necessary information from the browser, press the F12 key and go to “Console” where you can copy the text into a text file or take a screenshot.
The agent's log files can be found at: C:\ProgramData\Appterix\logs
log files for local installations
(OnPrem customers):
The server's log files can be found in the Logs folder in the respective installation paths of the components. By default, these are in the subfolders of C:\Program Files\EgoMind.
The agent's log files can be found at: C:\ProgramData\Appterix\logs
To get the necessary information from the browser, press the F12 key and go to “Console” where you can copy the text into a text file or take a screenshot.
What happens after the input has been requested from support?
The request goes directly to our support department to check the matter. For usability issues, we examine other support options. If there are functional impairments, we forward the request to development for further measures after reproduction.
We will contact you as soon as possible if we have any findings or questions.
If you have any difficulties filling out and uploading files via the form, please send us an email with the relevant information such as product, component, time, description, log files and screenshots to support@appterix.eu