Synergies with Appterix Awareness Management
The Appterix Awareness Management It unfolds its full potential when it is not used in isolation, but as a communicative link to other IT solutions.
This article shows you best-practice scenarios for seamlessly integrating awareness management with products such as... Software deployment (application management), Patch Management and IT Security / Compliance interlock.
Synergy with "Software Deployment & Application Management"
Large software rollouts or major updates often lead to support tickets in IT because users are surprised by sudden changes to their work environment.
The scenario: A new ERP system or a major Microsoft 365 update is pending. The software deployment module has the package ready.
The awareness campaign:
Before the rollout: Send a Information to the target audience: "We will be installing the new ERP system on Thursday at 18:00 PM. Please save your work in time."
After the rollout: Use one Confirmation message (reply optional), which appears on the first start after the update: "The update was successfully installed. Here you can find the manual for the new features: [Link]. Were you able to log in successfully?"
Your added value: The deployment runs technically in the background, while awareness management proactively engages users. The ticket load in the service desk demonstrably decreases.
Synergy with "Patch Management" (coordinating critical restarts)
Security patches often require a timely restart of the endpoint. However, simply forcing restarts frustrates users, especially if it happens in the middle of a presentation or important process.
The scenario: The patch management system has installed a critical zero-day security update on the endpoints. A restart is mandatory.
The awareness campaign: Create a Confirmation message (response required).
Text: "An important security update has been installed. To protect your device, a restart is necessary."
Your added value: They meet the compliance requirements for fast patching, but leave the user control over the exact timing within a defined window.
Synergy with “IT Security & Compliance” (Incident Response)
When your company's IT security team detects a threat (e.g., a phishing wave within the company or a misconfiguration), every second counts.
The scenario: A targeted phishing email is circulating that has bypassed the filters. The security team is alerted.
The awareness campaign: Lightning-fast publication of a Information with high priority and a prominent warning symbol for all users.
Text: "ATTENTION: Emails currently circulating with the subject 'Payroll Q2' are fake. Please do not click on the link under any circumstances!"
Your added value: While IT security scans and isolates emails in the background, you immediately activate the company's human firewall. The risk of compromise drops drastically.
Technical implementation: How to link the modules
To efficiently map these scenarios, use the shared data structures of the Appterix platform:
Use unified user groups
Use exactly the same tools in awareness management. Recipient groups (e.g., via AD/Entra ID synchronization), which you also use for assigning software packages or patch policies. This ensures that only the users actually affected by the technical measure are notified.
The journal as an audit log for IT security
When you roll out new IT policies, use this News Journal of awareness management as legally valid proof.
Export the interaction data from the journal to provide black and white proof during audits of which users actively confirmed the new security policies with "Yes" on which endpoint.
