What information is important for product support?

So that we can help you as best as possible, we ask you for the following information:

• What is your request?
  
  
• Which product area (Administration, Installation, AD / EntraID Sync, AD CS Connector, Application Access, YubiKey Management, Encryption, Removable Storage Access, Password Manager, Windows Privacy Policies, ...)?
  
  
• Is the server in the cloud (SaaS), at your service provider (MSP) or locally (on-prem)?
  
  
• Which component (agent, browser, server, AD Sync Service, ...)
  
  
• What is the desired and actual behavior?
  
  
• At what point did the behavior occur?
  
  
• log files
  • Agent: C:\ProgramData\Appterix\logs
  • Server (for local installation in the respective installation path of the Appterix Server, EM Platform and AD Sync Service)
    
    
  • Browser information (screenshot or copy to text file): F12 + console
    
    

Please send this information by Support form or E-mail We will then analyze your support ticket and get back to you as soon as possible.