We want to help you as quickly and as best as possible with any questions or uncertainties. In order to get a complete picture of the situation, we ask you for a few, but necessary, pieces of information.
Through written support, we receive your request around the clock, reduce waiting times, coordinate the further process immediately and have a solution to your issues more quickly.
Use the support form or send us an email with the relevant information such as product, component, time, description, log files and screenshots to support@appterix.eu
Do you know the Appterix Help Center?
Do you know this too? Are you faced with a question or challenge and think that others must have had this too? Then it is good if there are articles or videos that solve these questions and challenges! Therefore, we have provided you with a Help Center that already shows you insights into the software that can be helpful in one situation or another. Use our Help Center or search to find your topics. The Help Center can be reached via the main navigation of the website or under https://appterix.eu/help .
What happens after the input has been requested from support?
The request goes directly to our support/QA department to check the issue. For usability issues, we examine other support options. If there are functional impairments, we forward the request to development for further measures after reproduction.
We will contact you as soon as possible if we have any findings or questions.
Submit a support request:
If you have any difficulties filling out and uploading files via the form, please send us an email with the relevant information such as product, component, time, description, log files and screenshots to support@appterix.eu
